Frequently Asked Questions
Everything you need to know about upgrading your living space with Solid Solutions.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on your home products?
Yes, all Solid Solutions products come with a standard 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor and hardware?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Sustainability is a core value at Solid Solutions. We partner with suppliers who prioritize FSC-certified timber and eco-friendly manufacturing processes to minimize our environmental footprint.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.